If you are searching for DuPage Medical Group, note that it is now called Duly Health and Care (renamed in 2021), the large multispecialty group across Chicago’s western suburbs. As a for-profit group it has no poverty-level charity-care policy, but it does offer a Financial Hardship Program and no-interest payment plans. Here is what genuinely helps. Policies change, so verify current details before relying on them.
DuPage Medical Group Is Now Duly Health and Care
The name changed in 2021, so old bills and links may still say DuPage Medical Group while new ones say Duly. It is the same organization, and billing runs through Duly and MyChart.
Does Duly Offer Financial Assistance?
Yes, on a discretionary basis. Duly runs a once-in-a-lifetime Financial Hardship Program and offers no-interest payment plans of up to 12 months (with a $50 per month minimum), plus preservice payment plans that ask for 50% down. Because it is not a nonprofit, there are no published federal-poverty-level thresholds; approval is application-based.
How to Apply
Call customer service at (866) 734-7680 and ask about the Financial Hardship Program and a no-interest payment plan. Manage bills at mychart.duly.com.
Maximize Your Coverage
Check whether you qualify for Illinois Medicaid or a Marketplace plan before paying out of pocket.
A Practical Order
Check Illinois Medicaid and Marketplace eligibility first. Call (866) 734-7680 to ask about the Financial Hardship Program and a 12-month no-interest plan. And use a nearby FQHC for income-based care.
Keep Records and Watch Deadlines
Good records protect you when dealing with DuPage Medical Group. A simple system prevents costly mistakes.
Keep every statement, note what you paid and when, and mark any deadlines for assistance applications or appeals. If you set up a payment plan, get the terms in writing. Organized paperwork makes any dispute far easier to win.
Protect Yourself From Billing Scams
Medical bills attract scammers, so stay alert with anything claiming to be from DuPage Medical Group. Real billing does not work by pressure.
A legitimate office will not demand payment by gift card or threaten instant arrest over the phone. When in doubt, hang up and call the number on your official statement. Never share card or bank details with an unexpected caller.
Use the Online Billing Portal
Most practices, including DuPage Medical Group, offer an online patient portal. It makes billing much easier to manage.
Through the portal you can view itemized charges, pay securely, set up a plan, and message the billing office with questions. Having everything in one place helps you catch errors and track what you owe. Ask the front desk how to sign up.
Always Check Your Itemized Bill
Before paying DuPage Medical Group, ask for a fully itemized bill. Billing errors are more common than most people expect.
Compare each line to the care you actually received, and watch for duplicate charges or services you never got. If something looks off, call and ask for an explanation. Correcting a single mistaken charge can lower the total more than any discount.
Know the No Surprises Act
Federal law now shields you from many surprise bills, including with DuPage Medical Group. It is worth knowing before you pay.
The No Surprises Act limits unexpected out-of-network charges for emergency care and many procedures. If you are uninsured or self-paying, you are also entitled to a written good-faith estimate in advance. If a bill is far higher than that estimate, you may be able to dispute it.
Talk to a Financial Counselor
A quick conversation with DuPage Medical Group’s billing office can open doors. Financial counselors are there to help.
Explain your situation plainly and ask what hardship options exist, from discounts to assistance applications. Ask for the person who handles financial assistance by name. Being proactive and polite often leads to help that is never advertised.
Get a Cost Estimate First
When you can, ask DuPage Medical Group for a cost estimate before a procedure. Knowing the price early prevents a shock later.
If you are uninsured or paying yourself, you have the right to a good-faith estimate in writing. Compare it with what other providers charge for the same service. An estimate also gives you a basis to question a bill that arrives much higher.
Negotiate the Balance
A bill from DuPage Medical Group is not always final. Many balances can be reduced with a single phone call.
Ask for the self-pay or cash price, which is often lower than the billed amount. If you can offer a lump sum, ask for a settlement discount. Providers would rather recover part of a bill than send it to collections, so a reasonable offer is often accepted.
Duly (DuPage Medical Group) Billing FAQs
Is DuPage Medical Group still around?
Yes, as Duly Health and Care since 2021. It is the same organization under a new name.
What financial help is available?
A once-in-a-lifetime Financial Hardship Program and no-interest payment plans up to 12 months, applied for through customer service.
Who do I call?
Duly customer service at (866) 734-7680.
