If you are treated by Holy Cross Medical Group in the Fort Lauderdale area and cannot afford the bill, there is formal help. Holy Cross Health is a Catholic nonprofit and a member of Trinity Health, so it offers charity and discounted care based on the federal poverty level, with applications available in several languages. Here is how to use it. Policies change, so verify current details before relying on them.
Does Holy Cross Offer Financial Assistance?
Yes. As a Trinity Health nonprofit, Holy Cross provides charity care, discounted care, and payment plans. Uninsured patients can receive discounts for medically necessary services based on the federal poverty level, and low-income insured patients can get help with their share. Applications are available in English, Spanish, Creole, Portuguese, and Vietnamese.
How to Apply
Call the Trinity Health customer service and financial assistance line at 1-800-494-5797, or use the Holy Cross financial assistance page. You will provide proof of income and household size. Apply even after you have been billed, and even if you have insurance but cannot afford the balance.
Confirm Your Physician Bill Is Included
Because hospital and physician-group bills can sometimes be handled separately, ask specifically whether your Holy Cross Medical Group (doctor office) balance is covered under the financial assistance policy.
Check Coverage First
A financial counselor can screen you for Medicaid and Marketplace coverage before you assume you owe the full amount.
A Practical Order
Call 1-800-494-5797 to request an application in your language. Confirm your medical-group bill is included. Provide income proof. And have a counselor check your Medicaid and Marketplace eligibility.
Always Check Your Itemized Bill
Before paying Holy Cross Medical Group, ask for a fully itemized bill. Billing errors are more common than most people expect.
Compare each line to the care you actually received, and watch for duplicate charges or services you never got. If something looks off, call and ask for an explanation. Correcting a single mistaken charge can lower the total more than any discount.
Know the No Surprises Act
Federal law now shields you from many surprise bills, including with Holy Cross Medical Group. It is worth knowing before you pay.
The No Surprises Act limits unexpected out-of-network charges for emergency care and many procedures. If you are uninsured or self-paying, you are also entitled to a written good-faith estimate in advance. If a bill is far higher than that estimate, you may be able to dispute it.
Talk to a Financial Counselor
A quick conversation with Holy Cross Medical Groupās billing office can open doors. Financial counselors are there to help.
Explain your situation plainly and ask what hardship options exist, from discounts to assistance applications. Ask for the person who handles financial assistance by name. Being proactive and polite often leads to help that is never advertised.
Get a Cost Estimate First
When you can, ask Holy Cross Medical Group for a cost estimate before a procedure. Knowing the price early prevents a shock later.
If you are uninsured or paying yourself, you have the right to a good-faith estimate in writing. Compare it with what other providers charge for the same service. An estimate also gives you a basis to question a bill that arrives much higher.
Negotiate the Balance
A bill from Holy Cross Medical Group is not always final. Many balances can be reduced with a single phone call.
Ask for the self-pay or cash price, which is often lower than the billed amount. If you can offer a lump sum, ask for a settlement discount. Providers would rather recover part of a bill than send it to collections, so a reasonable offer is often accepted.
Help With Prescription Costs
If Holy Cross Medical Group prescribes medication, the pharmacy bill can add up. Several tools bring the cost down.
Ask whether a generic exists, use a discount service like GoodRx, and look into manufacturer patient-assistance programs for expensive drugs. The prescribing office can often point you to the right program. These savings are separate from your medical bill and easy to overlook.
Keep Records and Watch Deadlines
Good records protect you when dealing with Holy Cross Medical Group. A simple system prevents costly mistakes.
Keep every statement, note what you paid and when, and mark any deadlines for assistance applications or appeals. If you set up a payment plan, get the terms in writing. Organized paperwork makes any dispute far easier to win.
Protect Yourself From Billing Scams
Medical bills attract scammers, so stay alert with anything claiming to be from Holy Cross Medical Group. Real billing does not work by pressure.
A legitimate office will not demand payment by gift card or threaten instant arrest over the phone. When in doubt, hang up and call the number on your official statement. Never share card or bank details with an unexpected caller.
Holy Cross Medical Group Billing FAQs
Who qualifies?
Uninsured patients can get discounts for medically necessary care based on the federal poverty level, and low-income insured patients can get help with their share.
Are applications available in my language?
Yes. Holy Cross offers applications in English, Spanish, Creole, Portuguese, and Vietnamese.
Who do I call?
Trinity Health customer service and financial assistance at 1-800-494-5797.
