If you are a patient of Facey Medical Group in the San Fernando or Santa Clarita valleys and are worried about a bill, you are in a good position. Facey operates as the Providence Facey Medical Foundation, part of Providence, a Catholic nonprofit system, and it has one of the more generous financial assistance policies around. Uninsured and underinsured patients at or below 300% of the federal poverty level can receive a 100% write-off, and those from 301% to 400% an 88% discount. Here is how to get it. Policies change, so verify current details before relying on them.
Does Facey Offer Financial Assistance?
Yes, and it is strong. Because Facey is part of Providence, it follows federal 501(r) charity-care rules and California law. For eligible uninsured and underinsured patients: income at or below 300% of the federal poverty level qualifies for a 100% charity write-off; from 301% to 400% qualifies for an 88% discount. Separately, patients up to 400% whose medical expenses exceed 20% of annual income can qualify for a full charity benefit.
Payment Plans and Protections
Providence offers interest-free payment plans, capped so that monthly payments do not exceed 10% of your monthly income, plus asset protections built into the policy. So even above the free-care threshold, the terms are patient-friendly.
How to Apply
Call the Providence business office / patient accounts line at 844-888-3593, or apply through the California online billing portal. You will provide proof of income and household size. Presumptive eligibility may approve some patients automatically. Apply even after you have been billed.
A Practical Order
Apply through Providence at 844-888-3593 or the California billing portal. If your income is at or below 300% of the poverty level, you may owe nothing. If it is higher but medical costs are heavy, ask about the 20%-of-income provision. And request an interest-free payment plan for any remaining balance.
Protect Yourself From Billing Scams
Medical bills attract scammers, so stay alert with anything claiming to be from Facey Medical Group. Real billing does not work by pressure.
A legitimate office will not demand payment by gift card or threaten instant arrest over the phone. When in doubt, hang up and call the number on your official statement. Never share card or bank details with an unexpected caller.
Use the Online Billing Portal
Most practices, including Facey Medical Group, offer an online patient portal. It makes billing much easier to manage.
Through the portal you can view itemized charges, pay securely, set up a plan, and message the billing office with questions. Having everything in one place helps you catch errors and track what you owe. Ask the front desk how to sign up.
Always Check Your Itemized Bill
Before paying Facey Medical Group, ask for a fully itemized bill. Billing errors are more common than most people expect.
Compare each line to the care you actually received, and watch for duplicate charges or services you never got. If something looks off, call and ask for an explanation. Correcting a single mistaken charge can lower the total more than any discount.
Know the No Surprises Act
Federal law now shields you from many surprise bills, including with Facey Medical Group. It is worth knowing before you pay.
The No Surprises Act limits unexpected out-of-network charges for emergency care and many procedures. If you are uninsured or self-paying, you are also entitled to a written good-faith estimate in advance. If a bill is far higher than that estimate, you may be able to dispute it.
Talk to a Financial Counselor
A quick conversation with Facey Medical Groupās billing office can open doors. Financial counselors are there to help.
Explain your situation plainly and ask what hardship options exist, from discounts to assistance applications. Ask for the person who handles financial assistance by name. Being proactive and polite often leads to help that is never advertised.
Get a Cost Estimate First
When you can, ask Facey Medical Group for a cost estimate before a procedure. Knowing the price early prevents a shock later.
If you are uninsured or paying yourself, you have the right to a good-faith estimate in writing. Compare it with what other providers charge for the same service. An estimate also gives you a basis to question a bill that arrives much higher.
Negotiate the Balance
A bill from Facey Medical Group is not always final. Many balances can be reduced with a single phone call.
Ask for the self-pay or cash price, which is often lower than the billed amount. If you can offer a lump sum, ask for a settlement discount. Providers would rather recover part of a bill than send it to collections, so a reasonable offer is often accepted.
Facey Medical Group Billing FAQs
What income qualifies for free care?
Income at or below 300% of the federal poverty level qualifies for a 100% write-off; 301% to 400% qualifies for an 88% discount.
What if I earn more but have big medical bills?
Patients up to 400% of the poverty level whose medical expenses exceed 20% of annual income can qualify for a full charity benefit.
Who do I call?
The Providence business office at 844-888-3593, or apply through the California billing portal.
