How to Become a Telehealth Nurse

How to Become a Telehealth Nurse – Overview

The concept of telehealth nursing is not new, but it has been steadily gaining more traction recently.

Telehealth nursing improves healthcare efficacy and boosts patient access to health services, making it an instrumental tool in healthcare.

Telehealth nursing is more than just answering phone calls or video chat inquiries. It’s a means for RNs (Registered Nurses) to utilize technology for their benefit, their patients’ benefit, and the healthcare system’s benefit.

The demand for telehealth nurses has risen even more since the Pandemic. So, if you’ve ever considered pursuing telehealth nursing as a career, there is no better time.

So, what are the qualifications of telehealth nursing? What are the duties of telehealth nurses? Also, what are the advantages of this practice? In this review, we’ll discuss all these queries in detail, among other things.

The Academic Qualifications of Telehealth Nursing Include:

Apart from finishing nursing school and passing the NCLEX-RN, experience in clinical settings can be beneficial.

Specific certifications for telehealth nursing do exist, such as the Certificate in Telehealth by the American Academy of Ambulatory Care Nursing, which can prepare nurses for telehealth operations.

Obtaining Ambulatory Care Nursing Certification (ACNC) may be beneficial for roles that involve ambulatory care. To get your ACNC certification, you’re required to:

  1. Have an active RN (Registered Nurse) license in any U.S. State or territory. You can also use a recognized equivalent from another country.
  2. Have worked as a full-time registered nurse for at least two years.
  3. Have put in at least 2,000 hours in ambulatory care within the last three years.
  4. Have completed 30 hours of extra ambulatory care training within the last three years.

What Skills Do You Need to Be a Successful Telehealth Nurse

Exceptional Listening Skills

Exceptional listening skills are one of the building blocks of a successful telehealth nursing career. Because you can’t physically examine a patient, you mostly rely on what they tell you.

So you must listen carefully; this will enable you to understand the issue and even when to ask for more information if needed.

Great Communication Skills

Excellent communication skills are also paramount because they allow you to build rapport with callers and advise them accordingly. In some instances, this can be the difference between life and death.

Good communication skills enable you to convey information well so that when a patient ends the call, they understand you completely.

Critical Thinking

To pursue telehealth nursing, you must also be a critical thinker. As a telehealth nurse, you must methodically decide how serious a problem is based on the caller’s description.

Can they be assisted while at home? Do you need to refer them to another specialist? You also need to interpret the information patients give you quickly and efficiently.

What Are Your Duties as A Telehealth Nurse

Being a telehealth nurse is not as straightforward as it sounds. The responsibilities are complex and can vary from calming down a person experiencing a panic attack to talking people through life-threatening situations. Some of the most common duties include:

  1. Giving medical advice to patients with minor health issues.
  2. Scheduling appointments for callers with the appropriate physician.
  3. Ensuring callers are well informed so that they can manage symptoms at home.
  4. Providing pre-op and post-op nursing care.
  5. Assisting support teams dispatched to get one of your callers to the hospital.
  6. Weighing outcomes.

Which Technologies Are Utilized in Telehealth Nursing

Live Video Conferencing

Live video conferencing is perhaps the most used technology in telehealth. Typically, virtual visits with a nurse involve either a phone call or video chat.

Live video conferencing resembles face-to-face chats, making the experience of getting help for patients more reassuring.

Live video conferencing acts as the initial stage, and it’s used to examine the patient and determine if their condition necessitates an in-person visit. It can also be utilized as a follow-up for a clinical visit or at-home visit.

RPM (Remote Patient Monitoring)

This technology is vital because it enables telehealth nurses to accrue patient condition data. Various gadgets, including wearables and healthcare apps, observe and wirelessly upload data to the server to be assessed by the appropriate specialist.

Such data can include heart rate, BP (blood pressure), and glucose levels. RPM enables telehealth nurses to spot changes in a patient’s condition and get them the necessary help before they develop more severe complications.


Unlike video chats, this technology doesn’t necessitate real-time interaction. Instead, it utilizes secure channels and servers to retrieve, store, and convey vital patient data. This data can include images of a patient’s symptoms, X-rays, and CT scans.

For instance, a patient can take a picture of what’s bothering them (a boil, wound, rash, pimple, etc.) and send it to the nurse. The nurse or doctor will then examine the symptoms and respond to help the patient resolve the issue.

How Much Can You Make as a Telehealth Nurse

As per the U.S BLS (Bureau of Labor and Statistics), the average salary of a nurse with a Bachelor’s degree is at least $39.05 per hour or $81,220 annually.

Also, annual performance reviews can provide a boost to your paycheck. Therefore, if multiple callers deem you to be of great help to them, you might get a bump in your hourly pay.

Final Thought

As illustrated above, you need to possess some qualifications and skills before you can become a certified telehealth nurse.

This practice can be a good career path if you’re willing to put in the work, and it even pays above-average.

See Also

Grants for Nursing Education

How to Become a Nurse Practitioner

Alternate Non-Clinical Nursing Jobs

Types of Telemedicine Jobs for Physicians

Current Version
April 12, 2024
Updated By
Tim Bevelacqua, MN, RN
September 29, 2021
Written By
Shubham Grover

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